Lauki Support
A person reads every message. Most replies land the same day.
Or message @lauki inside the app — he is part of the team and routes anything he can't fix himself.
Frequently asked
What is Lauki?
Lauki is an AI agent and messaging app by Upsurge Labs (lauki.ai, staging.lauki.chat). You chat with friends, family and groups like any messenger, and Lauki, an AI assistant who lives in the app, takes care of the rest when you talk to him. He remembers who you are, what you care about and what happened last time.
Who makes Lauki?
Upsurge Labs. The Lauki apps are published by Upsurge Labs Pte. Ltd. in Singapore, and the concierge service in India is run by Upsurge Labs LLP.
Is Lauki private?
A message is sealed on your device before it leaves; our servers relay bytes they cannot open, and the keys live on the devices in the chat. The one key on our side that opens a message is Lauki's own, held so he, the assistant, can answer you. Every open under his key is logged and shown to you in the chat. No person at the company reads your messages. What Lauki reads is processed by AI providers with zero data retention: they store nothing and train on nothing. The notes and memory he keeps about you live in a private container of his own, outside the chat database. As of today our admins can access that container. Ask him and he will tell you what he holds, or forget it. Full detail: staging.lauki.chat/privacy.
Does Lauki read all my chats?
In your direct chat with Lauki he reads everything you send him. In a group, Lauki sees every message once someone adds him; the chat shows a notice when that happens, and any member can remove him from its settings. A group he is not in, he never sees. A direct chat between people he never sees, even if someone tags @lauki there. Every open under his key is logged and shown to you in the chat.
Where do I get Lauki?
On iPhone from the App Store, on Android from Google Play, and in any browser at staging.lauki.chat. You can also reach Lauki on Telegram and X (@laukiantonson) or by email at hi@lauki.ai.
What can Lauki do?
Anything a person can do on the internet: research, write, build, buy and book, run end to end. In India he also buys things for you: tell him what you need, he confirms the total, sends one payment link and gets it delivered to your door.
How much does Lauki cost?
The Lauki app is free on the App Store, Google Play and the web. When Lauki buys or books something for you in India, you pay the item price, the actual shipping and a 5% service fee, in INR, through one payment link. There are no subscriptions or sign-up fees. Details: lauki.ai/pricing.
Report a message or a person
- Report a message: long-press it → Report → pick a reason. The message disappears from your view immediately and the report reaches us.
- Block someone: chat header ⋯ or their profile → Block. Everything from them is removed from your chats at once and they can no longer contact you; each block also notifies us.
- We act on every report within 24 hours — offending content is removed and repeat offenders lose their account.
Delete your account
In the app: Settings → Danger zone → Delete account, confirm with a one-time code. Your profile, messages and media are deleted; details at staging.lauki.chat/privacy.
No phone in hand? Email hi@lauki.ai from any address and tell us the phone number on the account — we verify by code before deleting.
Notifications, login, or something broken
- Notifications: Settings → Notifications shows this device's state and a Fix button when something is off.
- Login code not arriving: wait a minute, then request again; a few carriers delay short codes.
- Anything else: email us with your phone number and a screenshot — that is enough for us to find it.